Shipping and Returns

Shipping

Orders are subject to stock availability and receipt of payment. Requests will be processed and prepared for delivery only once payment has been received.Price shown on website are wholesale price and sample price which is not included shipping cost.Sample are only allowed to buy two piece.

We understand your need for discretion. All orders are shipped in unmarked packaging.

Shipping Charges

There is no charge for collections from our factory. Shipping carges will be collected from the shipping company .Not sure about those shipping charges? No problem: contact us at hello@jbestgroup.com to request a quote.

Lead time and shipping time

Leadtime:lead time is the order preparation after payment confirmed.Lead time is as below:

Vibrator in stock ,lead time is within 3 days;

General customization(Logo and packing):5-15 days;

ODM(Design,tooking,design test ,mass production)35 days;

Shipping time is how long you have to wait after vibrator shipped by shipping company .

By express like DHL ,Fedex ,UPS,usually 3-8 days for US;

By Sea ,it takes 45 days for South America countries;

Shipping cost for vibrator:

For Viabrators,it packed by box,the volumetric weight is always bigger than gross weight.So shipping company will charge the freight cost by volumetric weight .

Which document needs to ship the vibrators?

As most vibrators has the lithium battery inside ,so you need to prepare the below documents to do the Freight Consignment.

MSDS (Material safety data sheet),

UN38.3 test report,

Certification report for safe transport of goods

Non-Haz LOI.

Don’t worry we will support you these documents to do the shippment.

Returns (Damages and Issues)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We can refund or resend the products with issues in 3-5 business days.Replacement shipping is at our expense.

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

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